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Website Terms and Conditions

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§1 General Provisions

  1. These Terms and Conditions specify the detailed rules for using the Wizards of Art Service, available at [WEBSITE ADDRESS], including the conditions for selling products, providing educational and artistic services, payment processing, returns and complaints policy, and personal data protection.

  2. The Service is operated by:

Legal form: sole proprietorship Veronika Koval Wizards of Art
Registered office address: Warsaw, ul. Żurawia 32/34, unit 26 and ul. Wiolinowa 8, unit 150 (class 1)
NIP: 5252920518, REGON: 52289938000000
Email address: wizardofart2022@gmail.com
Contact phone: +48 576 119 840

  1. These Terms and Conditions are an integral part of the agreements concluded between the Organizer and the Client and comprehensively define the rights and obligations of both parties.

  2. Using the Service constitutes full acceptance of the Terms and Conditions in their entirety.

  3. The Organizer reserves the right to amend the Terms and Conditions at any time, particularly in connection with legal updates, changes to the offer, or the introduction of new Service functionalities. Changes take effect upon publication on the website, unless the Organizer specifies a different date.

  4. The Terms and Conditions apply to all persons using the Service, regardless of the form of registration or purchase of services or products.

  5. In the event of a conflict between the provisions of the Terms and Conditions and legal regulations, the applicable law prevails.

§2 Definitions

  1. Service – the Wizards of Art website and all functionalities available on this site, including the online store, contact forms, user panel, and other tools for purchasing products and registering for classes.

  2. Organizer – Wizards of Art, operating the Service and providing the services specified in §3.

  3. Client – a natural person, legal entity, or organizational unit without legal personality using the Service or making purchases.

  4. Agreement – any agreement for the sale of products, provision of services, or vouchers concluded between the Client and the Organizer through the Service.

  5. Voucher – a document entitling the Client to use a specified service, product, or participate in classes at a designated time.

  6. Personal Data – any information enabling the identification of the Client, including name, surname, email address, phone number, payment details, and other information provided through the Service.

  7. Registration Form – a form available on the Service allowing account registration, signing up for classes, or purchasing products.

  8. Payment – any financial transactions made by the Client through the Service.

§3 Subject of the Agreement

  1. The Wizards of Art Service provides comprehensive services in the following areas:

  • sale of original ceramics, artistic products, and educational materials;

  • sale of vouchers and certificates entitling participation in classes and workshops;

  • registration and participation in group and individual courses and workshops;

  • organization of individual artistic sessions;

  • sale of other products and services in accordance with the current offer on the Service.

  1. All services are provided either on-site at the Organizer’s studios or online, depending on the nature of the service.

  2. Each product and service includes a detailed description, including participation conditions, price, availability, duration of classes, and technical requirements (if applicable).

  3. The scope of the agreement is defined by the product or service description on the Service and the terms set out in these Terms and Conditions.

§4 Rules for using the Website

  1. The Client agrees to use the Service in a manner consistent with the law, social norms, and good practices.

  2. It is prohibited to:

  • use the Service for illegal purposes;

  • interfere with the Service’s IT systems;

  • copy, distribute, or publish content without the Organizer’s consent;

  • introduce viruses, send spam, or transmit content that infringes the rights of third parties.

  1. The Client is responsible for protecting their login credentials and must not share them with third parties.

  2. In case of violation of the usage rules, the Organizer may:

  • temporarily or permanently block access to the Service;

  • block the user account;

  • take legal action against the Client.

§5 Rights and Obligations of the Parties

5.1 Obligations of the Organizer

  • Provide services and sell products in accordance with their descriptions;

  • Give complete information about products, prices, and conditions;

  • Ensure the security of personal data and transactions;

  • Enable contact for clarifications;

  • Handle complaints and returns in accordance with applicable law.

5.2 Obligations of the Client

  • Provide truthful information during registration and purchases;

  • Follow the rules of participation in classes;

  • Make payments on time;

  • Take care of entrusted equipment and materials;

  • Report any problems or irregularities in the services.

5.3 Rights of the Client

  • The right to information about products and services;

  • The right to withdraw from the agreement within 14 days (if applicable);

  • The right to submit complaints;

  • The right to access and correct personal data;

  • The right to cancel class reservations in accordance with §6.

§6 Rules for participation in classes

  1. Registration is done via the online form or directly at the studio.

  2. Participation requires payment or presentation of a valid voucher/certificate.

  3. The Client is obliged to attend the class at the scheduled time.

  4. Cancellation of participation:

  • Up to 24 hours before the class – full refund;

  • After this deadline – refund possible only in exceptional cases.

  1. The Organizer reserves the right to cancel classes due to reasons beyond their control, e.g., technical issues or force majeure.

  2. The Client is responsible for their own safety and the safety of other participants during the classes.

  3. Classes may be recorded for documentation or educational purposes, provided the Client’s privacy is not violated.

§7 Vouchers

  1. Validity: 3 months from the date of purchase, unless stated otherwise in the description.

  2. Vouchers are non-refundable and cannot be exchanged for cash.

  3. Redemption requires prior reservation.

  4. Loss of a voucher/certificate does not entitle the holder to a replacement or refund.

  5. Vouchers are personal and cannot be transferred without the Organizer’s consent.

§8 Payments

  1. Payments are made in PLN using Fondy, Apple Pay, Google Pay, PayPal, BLIK via Fondy, Stripe, or other methods introduced by the Organizer.

  2. Making a payment constitutes confirmation of the agreement.

  3. The Organizer reserves the right to withhold order fulfillment until the payment is credited.

  4. The Client receives an invoice or receipt at the specified email address.

  5. In case of payment errors, the Client is obliged to inform the Organizer immediately.

§9 Delivery and Collection of Products

  1. The Organizer sells physical products (including original ceramics) with delivery available within the territory of the Republic of Poland and — in exceptional cases — to other EU countries, subject to individual agreement on shipping conditions and costs.

  2. Product delivery is carried out via courier companies cooperating with the Organizer, in particular:

  • InPost – delivery to parcel lockers or by courier to the specified address;

  • Poczta Polska – delivery via registered mail or Pocztex courier.

The Client may choose their preferred carrier from the available options when placing the order.

  1. For InPost deliveries, the Client receives an SMS and email with a pickup code. Parcels delivered to lockers are available for collection for 48 hours from the time of delivery.

For Poczta Polska deliveries, the parcel may be delivered directly to the specified address or left for pickup at the nearest post office, according to the carrier’s regulations.

  1. If available, the Client may also pick up the order personally at the Wizards of Art studios:

  • ul. Żurawia 32/34, unit 26, Warsaw

  • ul. Wiolinowa 8, unit 150 (class 1), Warsaw

The pickup time must be agreed upon in advance with the Organizer.

  1. Available delivery methods, estimated delivery times, and shipping costs are always provided in the product description and during order placement.

  2. Order fulfillment time includes:

  • preparation of the product for shipment (usually up to 7 business days);

  • delivery time, depending on the chosen carrier:

    • InPost: typically 1–2 business days

    • Poczta Polska: typically 2–4 business days

  1. For products made to order (ceramics, artworks, individual sets), the fulfillment time may be extended — the Client will be informed before final confirmation of the order.

  2. The Organizer is not responsible for delivery delays caused by the carrier, unless they result from the Organizer’s fault.

  3. Upon handing the shipment to the carrier, the risk of accidental loss, damage, or destruction of the product passes to the Client.

  4. The Client is obliged to inspect the shipment upon receipt. In case of mechanical damage, missing items, or signs of tampering, a damage report must be made in the presence of the courier (InPost, Poczta Polska) and the Organizer must be notified immediately.

  5. If the Client fails to collect the shipment for reasons attributable to them (including not picking up a parcel from an InPost locker or Poczta Polska office within the designated time), the Organizer has the right to charge the Client for reshipping or deduct the cost from any refunded amount in case of withdrawal from the agreement.

  6. For personal pickup, the Client must agree on a visit time in advance. The Organizer is not responsible for products uncollected within 30 days from the date the Client was informed of the pickup availability.

§10 Withdrawal from the Agreement and Complaints

  1. Right of Withdrawal: 14 days from the date of purchase (does not apply to services made to the Client’s specifications or classes that have already begun).

  2. Complaints are processed within 14 business days.

  3. A complaint must include: a description of the issue, date of purchase, and proof of purchase.

  4. Refunds are made in the same form as the original payment, unless the Client agrees to a different method.

§11 Personal Data Protection

  1. Personal data is collected for the purpose of providing services, issuing invoices, shipping products, processing payments, and communicating with the Client.

  2. Data includes: name, surname, email address, phone number, and payment details.

  3. The Client has the right to access, correct, delete data, and withdraw consent for its processing.

  4. Details of data processing are specified in the Privacy Policy and GDPR.

  5. Data is stored in secure IT systems and is not shared with third parties without the Client’s consent, unless required by law.

§12 Liability

  1. The Organizer is not liable for:

  • improper use of products or services;

  • damages resulting from force majeure;

  • actions of third parties.

  1. The Organizer’s liability is limited to the value of the order or the price of the product/service.

§13 Final Provisions

  1. These Terms and Conditions are effective from the date of publication on the Service’s website.

  2. Matters not regulated herein are governed by Polish law, the Civil Code, and the Consumer Rights Act.

  3. Disputes shall be resolved by the court competent for the Organizer’s registered office.

  4. The Terms and Conditions are available in Polish and may be translated into other languages — the Polish version is binding.

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